Taxi Refund and Returns with We Petra Jordan Taxi
If you cancel your trip, there may be a ‘pending’ amount on your account due to security measures. This will be refunded to your original card, but it may take longer for some banks to release the funds.
Welcome to WePetra Jordan Taxi, your trusted partner for hassle-free transportation in Jordan
We understand that sometimes plans change and refunds are necessary. That’s why we have a clear and straightforward refund process in place to ensure your peace of mind. In this blog post, we will guide you through our refund process and explain the payment methods for your journeys. Read on to discover how WePetra Jordan Taxi is committed to providing exceptional service from start to
Refund Process
If you cancel your trip, there may be a ‘pending’ amount on your account due to security measures. This will be refunded to your original card, but it may take longer for some banks to release the funds.
1. Refunding to the Original Payment Card: WePetra Jordan Taxi will refund payments back to the credit/debit card used for the original transaction within 48 hours of receiving a refund request.
2. Cheque Refund for Unavailable Payment Cards: If we are unable to make a payment back to your original card, a cheque refund will be issued in the name of the cardholder.
Please Note: Due to stricter security measures by credit/debit card providers and online banks, there may be a ‘pending’ amount on your account even if you cancel your trip. This pending amount will be refunded to your original card, but it may take longer for some banks to release those funds. If the “pending” amount has not been released after three days, please contact your bank.
For more information regarding our refunds policy, please email us with your request.
Refunding to the Original Payment Card
Refund eligibility criteria:
- Refunds will be issued to the original payment card.
- The refund request must meet the specified criteria.
Process for requesting a refund:
1. Submit a refund request through our website or by contacting customer support.
2. Provide relevant details and documentation required for verification.
Timeframe for receiving the refund:
- Refunds will be processed within 48 hours of receiving the request.
- Depending on your bank, it may take additional time for the refunded amount to reflect in your account. Contact your bank if there are any delays with releasing pending amounts.
Please note that WePetra Jordan Taxi follows strict security measures to ensure payment authenticity and owner verification. If you have any further questions or would like a copy of our Refunds Policy, please reach out to us via email.
Pending Amounts on Your Account
Understanding pending amounts and why they occur:
- Pending amounts on your account might appear due to stricter security measures implemented by credit/debit card providers, online banks, and secure online banking regulations.
- If you cancel your trip, you may still see a ‘pending’ amount on your account.
How to resolve pending amount issues with your account or payment card provider:
- The pending amount will be refunded to your original card.
- Contact your bank if the “pending” amount has not been released after three days.
Impact of pending amounts on future transactions:
- Some banks may take longer to release the funds from a pending transaction.
Remember that WePetra Jordan Taxi acts as booking agents for self-employed drivers. For more information about our refund policy, please email us with your request.
Credit/Debit Card Security Measures
Secure online payment processing ensures that your credit/debit card information is protected during transactions on our platform. WePetra Jordan Taxi utilizes encryption technology to safeguard your card details, providing an additional layer of security. Our fraud prevention measures are in place to detect and prevent any unauthorized activity, giving you peace of mind when making payments with us.
